Noise is a recurring issue in the Village, ranging from music at venues (both public and private) to the cheerful sounds of patrons on their way home, often in the early hours. While such noise may be tolerable to some, repeated disturbances can test anyone's patience. At times, intervention is necessary.

Here’s the recommended protocol for addressing noise nuisance:

1) Call the CID Van (Green Point CID)

Dial 082 214 3228. While the CID van doesn’t have enforcement powers, it carries a form of authority and can mediate on behalf of the community.

2) Contact the City’s Law Enforcement Unit

Call 021 480 7700 to escalate the issue. You will receive a reference number via SMS for follow-up purposes. 

Email this reference number, along with a detailed description of the complaint (when, where, how, who, and what), to the DWCA at events@dwca.co.za. 

3) Submit the CoCT Noise Complaint Form

Complete the City of Cape Town Noise Complaint Form online. To lodge a formal complaint:

1. Go to the City of Cape Town Service Request portal.

2. Click “Create Service Request.”

3. Under the GROUP option, select Law Enforcement.

4. Under the SERVICE option, select Noise Nuisance.

5. Provide a detailed description of the issue, including the address, and attach supporting documents (e.g., photos or statements).

6. Enter your contact details and submit the form.

You will receive a reference number via SMS for follow-up purposes. Forward this reference number and any additional details to the DWCA.

Noise Regulations and By-Laws

Noise regulations are enforced regardless of the time of day. Whether the disturbance occurs at 2:00 PM or 2:00 AM, it is a violation of the by-laws.

According to the City’s Noise By-Laws:

“No person shall in a public place (including streets, sidewalks, street decks, or roof decks):

(a) Cause or permit a disturbance by shouting, screaming, or making any loud or persistent noise or sound, including amplified sound.

(b) Allow noise from a private residence or business to be audible in a public place, except for public announcements or street entertainers.”

It is the responsibility of establishments to comply with these regulations. They cannot shift the blame to patrons for noise disturbances.

Restrictions on Outdoor Speakers

Outdoor speakers, loud hailers, and amplified music are prohibited in or near residential areas, including:

• Roof decks

• Outdoor decks

• Public places (streets and sidewalks)

The City’s Environmental Health Department monitors and enforces these restrictions.

Events and Permits

Any venue hosting events, such as parties or special occasions, must obtain an Events Permit from the City of Cape Town. These applications are generally referred to the DWCA for comment before approval. All relevant requirements, including Health and Safety, Fire, and Noise Exemptions, must be met per City regulations.