Raise A Service Request (CoCT)

To submit a new service request to the City of Cape Town, please follow these steps:

1. Access the Service Request Portal:

   • Navigate to the City's online service request application portal: https://eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html#/create.

2. Select the Appropriate Category:

   • Browse through the list of categories to identify the one that best matches your concern.

   • You may need to explore multiple categories to find the most relevant option.

   • For assistance, refer to the Fault Reporting Guide to determine the correct category for your issue.

3. Complete the Service Request Form:

   • After selecting the appropriate category, you'll be directed to a form.

   • Provide a detailed description of the issue, including any relevant information that can assist the City in addressing your request.

4. Specify the Location:

   • Use the interactive map provided to pinpoint the exact location of the issue.

   • Accurate location details are crucial for timely and effective resolution.

5. Provide Your Contact Information:

   • Enter your current contact details, including your name, phone number, and email address.

   • This information allows the City to update you on the progress of your request.

6. Submit the Request:

   • Review all the information you've entered to ensure accuracy.

   • Once confirmed, submit the service request.

7. Record the Reference Number:

   • After submission, you'll receive a reference number by SMS. (See example to the left)

   • Keep this number safe, as it is essential for tracking the status of your request or for any future correspondence regarding the issue.

For more detailed information, you can visit the City's official service request page: https://www.capetown.gov.za/servicerequests/.

If you encounter any difficulties or require further assistance, contact the City's Call Centre at 0860 103 089 or email contact.us@capetown.gov.za.